Accommodation Q & A's

Please check out our FAQ's for answers to all your questions regarding your stay at Loughborough and Leicester largest student accommodation.

How do I Book?

In order to book a room at the Student Beehive you are required to pay £300. The £200 deposit will be refunded to you at the end of your tenancy and the £80 rent in advance will be deducted from the last payment of your rent and £20 is a Deposit Protection Fee. You can pay by online transfer. See ‘How to pay your rent’ for where to pay the booking fee.

How do I pay rent?

You can pay your rent via online banking. Please use your name and room number as a reference for any transaction into our accounts.

If you live in the The Student Block or Regent Road please use the following bank account:

UK residents please use this account to pay the £300:

Account Name: Twitten Trustees
Bank Address: CLYDESDALE BANK PLC, 35 Regent St, SW1Y 4ND, London, England
Account Number: 30037074
Sort code: 82-60-13
 
If you are an International student you will need to transfer £300 GBP into our account:
 
Account Name: Twitten Trustees
Bank Address: CLYDESDALE BANK PLC, 35 Regent St, SW1Y 4ND, London, England
IBAN No: GB82CLYD82601330037074
Swift/BIC No: CLYDGB21028

The £300 is non refundable if you cancel your booking. No room will be confirmed booked until the £300 is in our account.

 

If you live in the Forest Court, Kingfisher, Forest Rise Radmoor House or Renaissance House please use the following bank account:

 

UK residents please use this account to pay the £300:

Account Name: Harington Investments
Bank Address: Royal Bank of Scotland, 17 Devonshire Sq, Loughborough, LE11-3DW
Account Number: 10034944
Sort code: 162423

If you are an International student you will need to transfer £300 GBP into our account:

Account Name: Harington Investments
Bank Address: Royal Bank of Scotland, 17 Devonshire Sq, Loughborough, LE11-3DW
IBAN No: GB36 RBOS 162423 10034944
Swift/BIC No: RBOSGB2L

Where can I do my laundry?

Forest Court – There is a launderette service on site. The cost is £2.50 per wash and £1.50 to dry items. Please ask your Accommodation Manager for full details.

Forest Rise, Kingfisher Halls, The Block & Radmoor Halls - In each site washing machines and dryers are available for you to do your laundry. This service is free of charge!

Regent Road and Renaissance House - Leicester – In each site washing machines and dryers are available for you to do your laundry. This service is free of charge!

How do I report maintenance?

All maintenance issues can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it., alternatively you can use the maintenance form on this website.

What can I do if my neighbours are being too noisy after hours?

If you feel like you can approach your neighbours then you do have the authority to do so. If you do not feel comfortable doing this, please call the warden.

What do I do if the fire alarm goes off?

If you hear the fire alarm go off you must leave your room straight away and go to the fire assembly point. (You will be notified of fire assembly points when you move in).

Where can I store a bike?

Radmoor House, Regent Road, Renaissance & The Student Block – Bikes must be stored outside in the bike rack area.

Forest Rise, Forest Court & Kingfisher Halls - There is a bike storage shed, where keys are available from the office.

 

Where can I park my car?

Radmoor Halls - At Radmoor House there are 4 car parking space. You need to reserve a space in the office. If there are no spaces left at the Radmoor site, then we can sort out parking at another one of our other sites for you.

Kingfisher Halls – Kingfisher has its own car park, with many parking spaces available.

Forest Court – There is plenty of parking here, please ask at the office for a permit.

Forest Rise – Forest Rise has its own car park, with many parking spaces available.

The Student Block – There is no parking at the Student Block however we can sort out parking at another one of our other sites for you.

Regent Road - Due to its location, there is no parking at Regent Road.

Renaissance House - There are 4 parking spaces which can be booked if you speak to your booking agent or hall manager.  

Who is in charge of the cleaning?

Across all the sites there are communal cleaners for shared kitchens and living areas. However it is down to you to keep your room clean and tidy.

It is not the cleaners job to remove bin bags, please ensure you keep your room and kitchen area free from rubbish at all times.

How fast will the WiFi be?

WiFi is always free at Student Beehive. Speeds will vary at each individual property, check your contract or speak with your manager to find out your speeds for your room!

Can I have friends/family to stay overnight?

You are responsible for any guests that you have staying with you and are liable if they cause any problems. But of course, friends and family are always welcome at Beehieve.

Can I smoke in my room?

All our properties are non-smoking throughout. There are usually outside areas for you to smoke with ashtrays provided.

My room is not like the website – I want to move. Can I do this?

All our rooms are individual and one room is never the same as the next. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available we will offer these as an alternative.

I am locked out of my room/my key doesn't work. Who do I call to get back in?

Call the warden on the emergency contact form by the main door in your property.

Why are my windows restricted?

Your window may have a restricting device that limits how far it opens. It's there for your safety so it's important that you don't disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. Do the properties have fire safety measures? Please speak to your property team for further information.

What are the reception hours of the property?

Reception hours vary from property to property; most properties will advertise their opening hours at reception. Generally it's 9am-5pm Mon- Friday.

Why didn't you tell me about the building site next door to the property?

As our properties are situated in city centre locations, we sometimes have developments happening nearby.

Who's the Accommodation Manager?

Each site has a dedicated manager; you should be able to find out your manager's name by speaking to the staff at reception or find their information here. The manager may not always be in your building as they may manage several properties.

Can I Bring My Pet To Live With Me?

We do not allow any pets at Beehive. We are not built to take animals and its not fair on them. Please leave your pets at home, they will look forward to seeing you when your back!

More help around our student accommodation:

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FAQ's

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Get in Touch

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